Our Services
Occupational Health Referrals
Clear, objective advice to support absence management, workplace adjustments and safe returns to work.
What it is
An Occupational Health referral is an impartial assessment that focuses on functional impact at work and the practical steps that support attendance and performance. Appointments can be by telephone, video, or face-to-face.
When to refer
- Long-term or repeated absence
- Health impacting performance or attendance
- Return-to-work planning or phased returns
- Advice on reasonable adjustments
- Support for managers making fair, consistent decisions
How it works
- Manager submits a referral with clear questions and relevant documents.
- Employee receives an explanation of the process and provides consent.
- Appointment is booked (telephone/video/face-to-face).
- Assessment is completed and recommendations are agreed for reporting.
- Report is issued with clear actions and suggested review points.
FAQs
What questions should a manager ask in a referral?
Keep questions practical and job-focused, for example: what adjustments would help, whether a phased return is appropriate, likely timescales for improvement, whether duties should be restricted, and when a review would be helpful. Avoid asking for detailed diagnoses unless there’s a specific, job-related reason.
How quickly will we receive the report?
Timing depends on appointment availability and whether we need additional information, but most reports are completed soon after the assessment. If you have a time-critical case, flag it and we’ll prioritise where possible.
What if the employee does not consent?
Occupational Health reporting requires consent. If consent isn’t provided, we can confirm non-attendance/non-consent and advise on next steps from an HR process perspective (for example, managing on the information you already have).
Will you share medical details with managers?
No. Reports focus on functional impact and practical workplace recommendations. Medical details are only shared if the employee explicitly consents.
Need clear guidance on a case?
Send us the role and your referral questions, and we’ll advise the best next step.
We are happy to discuss any questions or queries that you may have.
Please feel free to get in touch using the online enquiry form or by calling us on 01270 845748 / 07766 331418 or email office@zenohltd.co.uk
We look forward to hearing from you soon.